Editing a published event
Owners, administrators and event managers can update most details of a published event.
- Open your workspace and go to Events.
- Select the event you wish to edit.
- Tap the edit controls to update the name, atmosphere, artwork, description or entry information.
- Adjust the venue, start time or end time if required. Times are stored in UTC with your local time zone applied.
- Save your changes. Updates appear immediately on the public event page.
Guest list rules and managed campaign settings can also be adjusted from the event setup page. If you have active promoter campaigns, ensure any changes to event times do not conflict with agreed campaign terms.
Cancelling an event
If you need to cancel an event, you must change its status so it cannot be republished silently.
- Navigate to the event overview.
- Select the option to cancel or end the event.
- Confirm the action.
Once an event is marked as cancelled or ended:
- It cannot be quietly republished without review.
- The check-in window closes immediately if it was still open.
- Public registration stops accepting new guests.
Check-in windows
The check-in window for your event operates automatically based on the scheduled times:
- It opens three hours before the event start time.
- It closes two hours after the scheduled end time.
Editing the event time will shift this window accordingly. Door staff using the scanner at /door will see the updated live status instantly.
Impact on promoters and guests
- Guests: Existing registrations remain valid unless you cancel the event. Guests receive service notifications about significant changes via email or Telegram.
- Promoters: If you have a managed promotion campaign running, contact your promoter team if the event time changes significantly or if you cancel. Campaign performance and earnings are reviewed during closeout based on the final event status.